Washington DC Metro Area
Privately Owned

Every once in a while you have to call your bank or service provider to resolve an issue or ask a question. Have you ever wondered how the folks on the other end of the line are able to assist you quickly and provide the answers you need? Well, they use software like ScreenSteps to manage their knowledge base and locate the info they need when you call. Working on a tool that helps hundreds of companies streamline workforce efficiency presented an exciting set of UX challenges for me as a product designer.

My Contribution

UX/UI Design
Interaction Design
UI Components Library
Custom Illustration & Iconography

Project Status


Project Length

2 Years